Massachusetts Licensed Claims Representative

Job Summary

Managing low-complexity Massachusetts first-party auto claims, the full-time Massachusetts Licensed Claims Representative will own each claim from start to finish while working in a hybrid environment, with three days remote and two days in the office each week.

Key responsibilities

• Manage and resolve first-party auto claims that meet Express channel criteria, ensuring proactive communication and timely resolutions
• Document coverage verification accurately and utilize AI-enabled tools to enhance efficiency in claims handling
• Collaborate with cross-functional teams to meet key performance metrics and maintain high customer service standards

Required qualifications

• Typically 0-2 years of related experience, or an associate degree with 2-4 years of relevant experience
• Bachelor's degree in a related field, or equivalent combination of education and relevant experience
• Knowledge of basic auto policy coverages and exclusions related to low-complexity claims
• Experience using Guidewire or similar claims management systems
• Ability to identify potential fraud indicators and respond appropriately