Massachusetts Licensed Contact Center Rep

Job Summary

To support patient access to care, the part-time Massachusetts Licensed Contact Center Rep will respond to appointment requests, engage with patients for scheduling, and ensure accurate documentation while working remotely during designated shifts.

Key Responsibilities

• Respond to physician and community provider requests to ensure timely patient access to care
• Provide professional and courteous responses to appointment requests via phone, fax, and online portals
• Engage with patients to facilitate appropriate appointment scheduling and maintain accurate records

Required Qualifications

• Two years of prior experience in a physician office or healthcare setting, OR
• Two years of prior experience in a customer service setting
• GED or HiSET (Required)
• Willingness to complete a medical terminology course within one year of hire
• Ability to maintain a typing speed of 40+ words per minute