Massachusetts Licensed Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate in the insurance industry for a temporary to permanent position.

Key Responsibilities:

• Receive inbound calls from agents, policyholders, and field representatives in a call center environment
• Manage an individual diary of pending items requiring follow-up via email or outbound calls
• Provide technical support and troubleshoot issues related to insurance policies and billing inquiries

Required Qualifications:

• Up to 2 years of experience in a customer service environment, preferably in a call center
• Bachelor's degree
• Proficient in navigating personal computers and standard business software
• Ability to commit to the entire virtual training program
• Experience working remotely with specific internet speed requirements