Massachusetts Licensed Helpline Operator

Job Summary

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities

• Manage incoming calls and provide immediate guidance on overdose recognition and response
• Connect callers with local resources for substance use treatment and support
• Document interactions in the REDCap database and collaborate with emergency responders

Required Qualifications

• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated ability to handle crisis situations with empathy and professionalism
• Comfortable using helpline software and digital communication platforms
• Strong commitment to treating all callers with empathy and respect
• No formal education requirement