Massachusetts Licensed Helpline Operator

Job Summary

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities

• Manage incoming calls from individuals seeking assistance and provide immediate guidance on overdose recognition and response
• Connect callers with relevant local resources and collaborate with emergency responders for appropriate intervention
• Document call interactions and stay updated on best practices through ongoing training and professional development

Required Qualifications

• No formal education requirement
• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated ability to handle crisis situations with empathy and professionalism
• Technological proficiency with helpline software and databases
• Commitment to confidentiality regarding caller information