Massachusetts Licensed Hotline Operator

Job Summary

To provide essential support to individuals at risk of overdose, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls using a harm reduction framework, engaging with callers from diverse backgrounds while maintaining a calm demeanor in challenging situations.

Key responsibilities

• Manage incoming hotline calls and engage callers in meaningful conversations
• Utilize a harm reduction framework to support individuals actively using drugs
• Meet monthly call requirements to maintain active status on the team

Required qualifications

• Massachusetts Licensed Hotline Operator certification
• Experience in addiction support or related fields
• Strong communication skills and ability to handle challenging situations
• Dedication to saving lives through compassionate actions
• Comfortable engaging with individuals from diverse backgrounds and experiences