Massachusetts Licensed Hotline Operator

Job Summary

Providing critical support remotely, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls and engage with individuals using a harm reduction framework, focusing on compassionate communication with diverse populations at risk of overdose.

Key responsibilities

• Manage incoming hotline calls and provide support to individuals seeking assistance
• Engage callers in meaningful conversations using a harm reduction approach
• Maintain monthly call requirements to remain active on the hotline team

Required qualifications

• Massachusetts Licensed Hotline Operator certification
• Experience in crisis intervention or addiction support services
• Ability to communicate effectively with individuals from diverse backgrounds
• Strong dedication to harm reduction and saving lives
• Calm demeanor in potentially challenging situations