Massachusetts Licensed Hotline Operator

Job Summary

To support critical outreach efforts, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls using a harm reduction framework, engaging with diverse callers and providing compassionate assistance in a remote setting.

Key responsibilities

• Manage and respond to incoming hotline calls, providing support and information to individuals at risk of overdose
• Engage callers in meaningful conversations while utilizing a harm reduction approach
• Meet monthly call requirements to maintain active status on the hotline team

Required qualifications

• Current Massachusetts Licensed Hotline Operator certification
• Experience in crisis intervention or addiction support services
• Ability to communicate effectively with individuals from diverse backgrounds
• Calm demeanor in challenging situations
• Strong dedication to saving lives and promoting harm reduction strategies