Massachusetts Licensed Hotline Operator

Job Summary

Providing critical support remotely, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist individuals seeking help with addiction-related issues.

Key responsibilities

• Manage incoming hotline calls and engage callers in meaningful conversations
• Utilize a harm reduction framework to provide compassionate support and resources
• Meet monthly call requirements to maintain active status on the hotline team

Required qualifications

• Massachusetts Licensed Hotline Operator certification
• Experience working with individuals from diverse backgrounds and those actively using drugs
• Strong communication skills and a calm demeanor in challenging situations
• Dedication to saving lives through prompt and compassionate actions
• Ability to work part-time hours in a remote environment