Massachusetts Licensed Lifeline Supervisor

Job Summary

A company is looking for a Lifeline Supervisor who must reside in Massachusetts.

Key Responsibilities

• Supervise and support a team of Call Takers, ensuring adherence to policies and quality standards
• Conduct call monitoring for quality assurance and facilitate response to imminent risk calls
• Assist in training new staff and participate in team meetings for professional development

Required Qualifications

• Minimum of a bachelor's degree or equivalent experience in behavioral health or related field
• One year of supervisory experience preferred, with hotline supervisory experience as a substitute
• Proficient with technology, including computer and internet skills
• Ability to maintain composure in high-stress situations and respond appropriately in crises
• Understanding of laws and regulations surrounding abuse and legal reporting requirements