Massachusetts Licensed Medicare Specialist

Job Summary

Working remotely in a full-time capacity, the Massachusetts Licensed Medicare Specialist will provide customer service to MassHealth members regarding Medicare Savings Program benefits, manage daily operations, and resolve issues related to premium payments.

Key responsibilities

• Identify, evaluate, and coordinate Medicare Savings Program benefits for MassHealth members
• Provide direct customer service and resolve inquiries related to Medicare coverage and premium payments
• Document and track case information while ensuring compliance with state and federal regulations

Required qualifications

• Bachelor's Level Degree or equivalent in Health Care Administration, Social Work, or related field
• 2 years of relevant professional experience
• Ability to understand and explain pertinent laws and regulations
• Demonstrated ability to handle confidential information with discretion
• Experience with state and federal information systems related to eligibility and enrollment