Massachusetts Licensed Member Advocate

Job Summary

A company is looking for a Member Service Advocate.

Key Responsibilities

• Manage inbound calls from members regarding health insurance benefits, coverage, claims, and eligibility
• Support and advocate for members to ensure they receive necessary care and assistance
• Document member interactions accurately and collaborate with team members to resolve complex issues

Required Qualifications

• Associate degree or equivalent work experience required; Bachelor's degree preferred
• 0-2 years of relevant experience required; customer service experience in healthcare preferred
• Knowledge of medical terminology preferred
• Experience in a virtual/remote setting preferred