Massachusetts Licensed Member Services Supervisor

Job Summary

Managing the daily operations of the Member Services team, the full-time Massachusetts Licensed Member Services Supervisor will oversee staff performance, ensure high customer satisfaction, and implement training and development initiatives in a remote work environment.

Key responsibilities:

• Oversee daily operations and manage attendance of the Member Services team
• Track performance metrics and conduct regular reviews to enhance team productivity
• Ensure compliance with company policies and address escalated customer issues effectively

Required qualifications:

• Associate degree or equivalent work experience; Bachelor's degree preferred
• 3-5 years of customer service experience, with previous supervisory experience preferred
• Experience in healthcare, call center, or corporate office settings
• Knowledge of medical terminology and prior remote work experience
• Proficiency with contact center software and tools