Massachusetts Licensed Ombuds Associate

Job Summary

Serving the BU community, the full-time Massachusetts Licensed Ombuds Associate will provide independent, informal, impartial, and confidential conflict management and coaching, assisting individuals and groups in addressing issues while promoting fair processes and administration.

Key responsibilities

• Assist individuals and groups in clarifying issues and generating options for conflict management
• Provide informal mediation and dialogue facilitation while identifying systemic concerns within the university
• Collaborate with ombuds office staff to foster a respectful workplace climate and ensure adherence to ombuds principles

Required qualifications

• Advanced degree
• Minimum of three years of experience in conflict management, mediation, or related work
• Ability to maintain discretion and confidentiality
• Demonstrated integrity and exceptional professional judgment
• Experience working with diverse populations at all organizational levels