Massachusetts Licensed Patient Service Representative

Job Summary

Providing exceptional customer service, the part-time Massachusetts Licensed Patient Service Representative will manage high volumes of incoming patient calls, assist with appointment scheduling, and ensure accurate documentation in a remote setting.

Key responsibilities

• Supports a high volume of phone calls while adhering to department productivity standards
• Manages incoming patient inquiries, determining appropriate handling or referral to clinical staff
• Documents call details in patients' electronic medical records to ensure coordinated care

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or clinical experience
• Experience with electronic medical records (EMR) and knowledge of medical terminology
• Ability to work part-time (20 hours a week) Friday - Sunday with flexibility during business hours