Massachusetts Licensed Patient Service Representative

Job Summary

Providing essential support in a fast-paced environment, the full-time Massachusetts Licensed Patient Service Representative will manage patient refill processes, engage with clinical staff, and ensure timely communication with patients and caregivers, with potential for hybrid/remote work after training.

Key responsibilities:

• Contact patients to review supply needs and document changes in the internal medical record system
• Manage patient delivery timelines and communicate any changes in product or supply usage
• Ensure compliance with payer regulations and maintain patient confidentiality while triaging clinical questions

Required qualifications:

• Previous experience in customer service or contact center roles
• College degree preferred
• Knowledge of medical terminology and HIPAA regulations
• Ability to learn internal systems and effectively manage multiple tasks
• Dependable attendance and a compassionate approach to patient care