Massachusetts Licensed Training Manager

Job Summary

A company is looking for a Training Manager who will be responsible for onboarding new employees and supporting the ongoing development of the Sales, Service, and Claims teams.

Key Responsibilities

• Lead and facilitate training programs for new hires and existing team members across Sales, Retention, and Claims
• Deliver tailored training sessions virtually and in-person while tracking progress and addressing performance gaps
• Develop and maintain training materials, create assessments, and review customer interactions to identify coaching opportunities

Qualifications

• Proven experience delivering training in a professional setting
• Minimum of 2 years of frontline experience within the department being trained
• Proficiency in CRM systems, Excel, PowerPoint, SharePoint, and other training tools
• Ability to multitask, prioritize, and work independently with minimal supervision
• Deep understanding and high skill mastery of the frontline role to effectively teach new team members