Massachusetts Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to assist patients with appointment management and inquiries remotely.

Key Responsibilities

• Screen incoming patient inquiries and determine appropriate handling
• Resolve patient issues and ensure satisfaction while advocating for patients
• Initiate requests for administrative needs and update patient records as necessary

Required Qualifications

• Experience with electronic medical records (EMR) or aptitude to learn EMR systems
• Proficient in word processing and spreadsheet programs
• Ability to communicate professionally and appropriately
• Solid interpersonal and organizational skills
• Must reside within a commutable distance