Massachusetts Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative to assist patients with appointment management and inquiries.

Key Responsibilities

• Screen incoming patient inquiries and direct them appropriately
• Resolve patient issues and ensure satisfaction while advocating for patients
• Maintain effective communication with patients and interdisciplinary teams

Required Qualifications

• Experience with electronic medical records (EMR) or aptitude to learn
• Proficiency in word processing and spreadsheet programs
• Ability to communicate professionally and appropriately
• Solid interpersonal, customer service, time management, and organizational skills
• Must reside within a commutable distance