Massachusetts Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative II.

Key Responsibilities

• Serve as a resource and mentor for lower-level representatives, handling complex patient inquiries
• Proactively identify and resolve issues related to patient satisfaction and clinic operations
• Assist with administrative tasks, including managing patient records and appointment schedules

Required Qualifications

• High School Diploma/GED
• 2+ years of clinical or call center experience
• Must reside within a commutable distance to a designated location