Massachusetts Patient Service Representative

Job Summary

To support a growing healthcare practice, the full-time Massachusetts Patient Service Representative will manage patient inquiries, resolve issues related to patient satisfaction, and facilitate administrative requests while working remotely with a flexible schedule that includes some weekends and holidays.

Key responsibilities:

• Screen incoming patient inquiries and direct them appropriately
• Resolve patient issues and ensure satisfaction while advocating for patients
• Initiate requests for forms, medication renewals, and referrals while maintaining accurate patient records

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a medical, healthcare, or medical insurance setting
• Experience with Electronic Medical Records (EMR) and digital scheduling platforms
• Proficient in Outlook, Teams, Word, and Excel
• Able to complete up to 3 weeks of on-site training in Quincy, MA