Massachusetts P&C Client Service Specialist
Job Summary
To support a growing client base, the fully remote Massachusetts P&C Client Service Specialist will deliver high-quality support for Personal Lines clients, managing inquiries, processing policy changes, and building strong client relationships from Monday to Friday, 8:00 am to 5:00 pm EST.
Key responsibilities
- Act as a trusted contact, providing responsive and accurate support for Personal Lines needs
- Manage inbound and outbound client interactions, ensuring efficient and relationship-focused experiences
- Process policy changes, endorsements, cancellations, and renewals while handling billing inquiries and claims support
Required qualifications
- 1-2 years of customer service, insurance, or related experience, or a strong willingness to learn quickly
- P&C license or commitment to obtain it within 90 days
- Ability to communicate clearly and explain coverage in a client-friendly manner
- Strong organizational skills and attention to detail for accurate task management
- Proactive problem-solving skills with a client-first mindset
Complete Job Description
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