MDM Service Desk Team Lead

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Feb 02, 2026

This job expires in: 18 days

Job Category: Information Technology

Employer Type: Staffing Agency

Job Summary

A company is looking for a MDM Service Desk Team Lead to join a Managed Service provider on a contract basis.

Key Responsibilities

Lead escalation calls/chats, set expectations, provide status updates, coordinate next steps, and document outcomes
Utilize CRM to record, track, and manage inquiries
Review reports and follow up on pending tickets

Required Qualifications

High school diploma or equivalent
Customer service experience
Strong MDM technical depth
Experience with postpaid mobility carriers

COMPLETE JOB DESCRIPTION

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