Medicaid Customer Care Associate

Job Summary

Providing essential customer service for Medicaid Long Term Care, the full-time Customer Care Associate will manage calls from requestors and recipients, ensuring all necessary information is gathered and issues are resolved in a timely manner, with a hybrid work arrangement following initial onsite training.

Key responsibilities

• Handle incoming calls for Medicaid Long Term Personal Care, ensuring clarity and professionalism in communication
• Document and address identified problems promptly, routing calls to appropriate units as necessary
• Multi-task effectively through various systems while adhering to departmental timelines

Required qualifications

• High school diploma or GED equivalent
• Minimum of two years of customer service or call center experience
• At least one year of experience working with older adults or persons with disabilities preferred
• Knowledge of Medicaid and healthcare for elderly and disabled populations preferred
• Proficiency in Microsoft Office, including Excel, Outlook, and Word