Medicaid Customer Service Representative

Job Summary

A company is looking for a Medicaid Customer Service Representative to deliver exceptional service to members of the Oregon Health Plan.

Key Responsibilities

• Answer a high volume of calls with professionalism and empathy
• Provide accurate information about OHP medical and pharmacy benefits
• Research and resolve complex inquiries to ensure customer satisfaction

Required Qualifications

• At least 1 year of experience in a medical insurance or healthcare-related field
• Minimum 1 year of call center or customer service experience
• High School Diploma or equivalent
• Strong computer skills, including typing, 10-key, and Microsoft Office proficiency
• High speed internet (cable or fiber)