Medicaid Customer Service Representative

Job Summary

A company is looking for a Remote Call Center Customer Service Representative - Medicaid Member Support.

Key Responsibilities

• Respond to Medicaid member inquiries using a computerized system in a call center environment
• Gather information, assess caller needs, and document calls while resolving inquiries
• Provide information regarding member eligibility and assist with Medicaid applications

Required Qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Background screening required
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs