Medicaid Operations Manager

Job Summary

A company is looking for an Operations Manager to lead operational and technical service delivery for a Medicaid Pharmacy Benefits Management program.

Key Responsibilities

• Oversee daily operations across various service functions including call center and provider relations
• Serve as the primary liaison with State Medicaid stakeholders to ensure compliance and effective communication
• Coordinate with technical teams on system support and performance metrics to implement improvements

Required Qualifications

• Minimum of 4 years' experience leading operational teams in Medicaid, PBM, or healthcare environments
• Strong customer-facing operations leadership experience
• Experience with healthcare systems and data exchanges
• Proficiency with Microsoft Office applications
• Understanding of Software Development Life Cycle (SDLC) processes