Medicaid Services Advocate

Job Summary

A company is looking for a Medicaid Services Advocate to work remotely.

Key Responsibilities

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims
• Educate customers about consumer-driven health care topics and assist with appointment scheduling
• Research complex issues and provide timely follow-up to ensure resolution for customers

Required Qualifications

• High school diploma or GED is required
• Preferably 1-year experience in an office or call center setting
• Ability to build rapport and respond compassionately to customers
• Proficiency in translating healthcare jargon into understandable instructions
• Flexibility to work scheduled shifts and adjust as needed