Medicaid Services Advocate

Job Summary

A company is looking for a Medicaid Services Advocate.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Guide customers on consumer-driven health care topics and assist with appointment scheduling
• Research complex issues and provide education on pre-authorizations or pre-determination requests

Required Qualifications

• High school diploma or GED
• Preferred 1-year experience in an office or call center setting
• Ability to build rapport and respond compassionately to customer needs
• Proficient in navigating healthcare-related processes and conflict management
• Flexibility to work scheduled shifts, including overtime and weekends as needed