Medical Administrative Assistant

Job Summary

To support surgery managed care duties, the full-time Medical Administrative Assistant will perform benefit checks, obtain insurance authorizations, and provide exceptional customer service to patients and healthcare providers in a 100% remote setting.

Key responsibilities

• Provide high-level customer service to patients, families, and healthcare providers while managing inquiries and concerns
• Gather and verify patient information, confirm eligibility and benefits, and obtain necessary authorizations for clinical care and surgeries
• Triage incoming calls, document messages accurately, and process requests for medication refills as directed by providers

Required qualifications

• One year of experience in a medical office setting with high-volume patient contact and scheduling
• Proficiency in managed care functions, including eligibility issues, authorizations, and referrals
• Demonstrated exemplary customer service skills and effective communication abilities
• Basic computer skills, including word processing and online scheduling, with a preference for database skills
• Reliable attendance and punctuality, with the ability to work independently with minimal supervision