Medical Assistant Supervisor
Job Summary
Leading a team of Transitions of Care Associates, the remote Supervisor will ensure high-quality patient support during post-hospital transitions, focusing on coaching, operational excellence, and collaboration with clinical partners while dedicating 30% of the time to direct patient care.
Key responsibilities
- Lead, coach, and mentor a team to meet performance, quality, and patient experience goals
- Conduct regular meetings and coaching sessions to foster skill development and team engagement
- Monitor key performance indicators and use data to identify trends and improvement opportunities
Required qualifications
- Active and clear Medical Assistant Certification
- 2+ years of direct lead or supervisory experience in a virtual setting
- Experience with transitional care or care coordination
- Strong organizational skills and attention to detail
- Bilingual in English and Spanish preferred
Complete Job Description
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