Medical Billing Call Center Representative

Job Summary

Providing exceptional customer service, the full-time Medical Billing Call Center Representative will greet patients, resolve inquiries, and manage confidential billing information in a remote environment.

Key responsibilities

• Greet patients and address customer questions with a focus on one-call resolution
• Update confidential information, process payments, and manage tasks within internal work queues
• Respond to inquiries from patients, collection agencies, and attorneys regarding billing and account balances

Required qualifications

• Proven experience in a high-volume call center or customer support role, preferably in healthcare
• Strong written and verbal communication skills with a customer service focus
• Ability to work under tight deadlines in a fast-paced environment
• Detail-oriented and self-motivated team player
• Capability to sit for prolonged periods and lift items weighing up to 10 pounds