Medical Billing Customer Service Assistant

Job Summary

Serving as a primary contact for all patient billing inquiries, the full-time Medical Billing Customer Service Assistant will assist patients in understanding billing statements, resolve outstanding balances, and act as a liaison between patients, the business office, and payors.

Key responsibilities

• Assist patients with billing inquiries and ensure swift resolution of outstanding balances
• Serve as a liaison between patients, the business office, and payors for account resolution
• Utilize Microsoft Office applications and healthcare systems to manage billing information effectively

Required qualifications

• Experience in a medical billing environment with knowledge of third-party payers and terminology
• Proficiency in Microsoft Office applications and related healthcare software
• Strong interpersonal and customer relations skills
• Bi-lingual in Spanish or Somali is a plus
• Ability to prioritize tasks and maintain accuracy in a fast-paced environment