Medical Billing Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative-I for a remote medical billing customer service call center position.

Key Responsibilities

• Handle inbound customer inquiries via various communication channels and provide timely resolutions
• Document all interactions accurately within the patient accounting system and escalate issues as necessary
• Communicate with various healthcare staff to clarify inquiries and assist customers in navigating the billing process

Required Qualifications

• High school diploma or equivalent; associate degree in accounting or business administration preferred
• At least one year of experience in a healthcare environment with customer service or financial counseling
• Knowledge of insurance programs, regulations, and billing processes
• Data entry skills with a typing speed of 50-60 keystrokes per minute
• Familiarity with medical terminology and basic computer skills are desirable