Medical Billing Customer Service Specialist

Job Summary

Serving as the primary point of contact for resolving medical billing issues, the full-time remote Medical Billing Customer Service Specialist will assist patients and insurance companies with billing inquiries, verify demographics, and optimize Revenue Cycle Management processes while ensuring patient satisfaction.

Key responsibilities

• Assist clinics, referring doctors, and patients with medical billing questions and resolve inquiries in a timely manner
• Research and explain balances from explanation of benefits (EOBs) and escalate complex issues as necessary
• Perform administrative duties including updating patient information and communicating with various stakeholders to ensure accurate billing

Required qualifications

• High school diploma or equivalent
• 2 years of customer service experience
• Preferred medical billing experience
• Associate degree is a plus
• Bilingual in Spanish or other languages is preferred