Medical Call Center Representative
Job Summary
Seeking dedicated individuals, the remote Medical Call Center Customer Service Representative will provide patient support and customer service, verifying information and assisting with prescription benefits during scheduled shifts from Monday to Friday.
Key responsibilities
- Provide excellent customer service and support to patients regarding their prescription benefits
- Verify patient information and gather billing and medical data as needed
- Handle inbound and outbound calls while adhering to Federal Health Care Program guidelines
Required qualifications
- Minimum of 1 year of recent call center experience
- High school diploma or equivalent
- Basic technical troubleshooting skills for remote work issues
- Private, quiet workspace free from distractions
- High-speed internet with a wired connection is mandatory
Complete Job Description
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