Medical Call Center Representative
Job Summary
To support a growing remote team, the part-time hourly Medical Call Center Customer Service Representative will provide patient support, verify information, and assist with prescription inquiries during scheduled shifts from 8am to 9pm PDT, Monday through Friday.
Key responsibilities
- Provide excellent customer service and support to patients regarding their prescription benefits
- Verify patient information and gather necessary billing and medical details
- Handle inbound and potential outbound calls while adhering to federal healthcare guidelines
Required qualifications
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent required
- Ability to maintain a private, quiet, and distraction-free workspace
- Basic technical troubleshooting skills for remote work issues
Complete Job Description
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