Medical Call Center Specialist
Job Summary
Delivering high-quality customer service in a fully remote environment, the Medical Call Center Specialist will handle a high volume of incoming patient calls, providing accurate assistance and support for billing inquiries while maintaining professionalism and empathy.
Key responsibilities
- Answer incoming patient calls promptly and courteously, addressing questions and concerns related to billing
- Evaluate caller needs and determine appropriate resolutions while adhering to client-specific guidelines
- Maintain accurate documentation of calls and actions taken in the patient account system, ensuring compliance with HIPAA regulations
Required qualifications
- High School Diploma or Equivalent required
- Bilingual (English/Spanish) preferred
- Proficient in MS Outlook, Word, and Excel
- Ability to type a minimum of 40 WPM with accuracy
- Familiarity with insurance billing is a plus; comprehensive training is provided
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
