Medical Contact Center Associate

Job Summary

To respond to medical information queries and product quality complaints, the full-time remote Medical Contact Center Associate will manage adverse drug reaction reporting, execute drug safety data management processes, and support various assigned activities.

Key responsibilities:

• Receive, record, and report adverse drug reactions via multiple communication channels
• Execute drug safety data management processes, including call intake and case follow-up
• Support various activities such as tracking information, quality control, and data reconciliation

Required qualifications:

• Bachelor's or Master's in Pharmacy, Life Science, Medical Science, or related area with 1-2 years of safety experience
• BS/BA with 1-2 years of safety experience or equivalent relevant experience
• Associate degree with 3-4 years of relevant experience or 2 years of safety experience
• Non-degree candidates with 4-5 years of relevant experience or 2 years of safety experience will be considered
• Experience in the pharmaceutical, biotechnology, or CRO industry, particularly in safety-related areas