Medical Contact Center Representative
Job Summary
Working remotely in a full-time capacity, the Medical Contact Center Representative will manage inbound and outbound calls, assist patients with inquiries, and coordinate care services.
Key responsibilities
- Handle inbound and outbound patient calls to provide information and support
- Coordinate care services and schedule appointments for patients
- Document interactions and maintain accurate patient records in the system
Required qualifications
- High school diploma or equivalent
- Previous experience in a medical or customer service environment
- Familiarity with electronic health records (EHR) systems
- Ability to work flexible hours, including evenings and weekends
- Strong organizational skills and attention to detail
Complete Job Description
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