Medical Contact Center Representative

Job Summary

To support a growing healthcare practice, the full-time Medical Contact Center Representative will manage inbound and outbound interactions with members and providers, delivering exceptional service while guiding customers through healthcare benefits and care management processes.

Key responsibilities

• Provide timely and accurate assistance to customers via various communication channels, including phone, email, and chat
• Educate customers on healthcare benefits, policies, and self-service resources while resolving inquiries and issues
• Conduct outbound outreach for program enrollment and wellness check-ins, ensuring a positive and engaging customer experience

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience in a healthcare setting or related roles
• At least 1 year of experience in a healthcare contact center or outbound calling environment
• Strong empathy and the ability to build rapport with diverse individuals
• Proficiency with computer systems, including CRM software and Microsoft Office Suite