Medical Contact Center Specialist

Job Summary

Serving as the voice of the company, the full-time Medical Contact Center Specialist will manage inbound and outbound interactions with members and providers, focusing on delivering exceptional service, navigating healthcare benefits, and conducting outreach for enrollment and wellness checks in a remote environment.

Key responsibilities:

• Provide timely and empathetic service to customers through various communication channels, including phone, email, and chat
• Educate customers on healthcare benefits and assist with navigating internal processes to resolve inquiries and issues
• Conduct outbound outreach for program enrollment and wellness checks while maintaining compliance with regulations

Required qualifications:

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience in a healthcare setting or related roles
• At least 1 year of experience in a healthcare contact center or outbound calling environment
• Strong empathy and ability to build rapport with diverse individuals
• Proficiency with computer systems, including CRM software and Microsoft Office Suite