Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Representative with Meditech experience.

Key Responsibilities

• Answer incoming calls and emails, addressing billing inquiries and resolving complaints
• Process patient billing inquiries, explain charges, and facilitate resolution of discrepancies
• Maintain accurate patient records while ensuring confidentiality and compliance with HIPAA regulations

Required Qualifications

• High school diploma or equivalent
• Prior experience as a customer service specialist, preferably in a medical setting
• Knowledge of medical benefits, revenue collection, and patient records
• Familiarity with insurance company payment processes and billing requirements
• Proficiency in computer skills, including Microsoft Office