Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Rep with Meditech experience.

Key Responsibilities

• Answer incoming calls and emails from patients regarding billing inquiries and resolve complaints
• Process patient billing inquiries, explain charges, insurance coverage, and facilitate resolution of discrepancies
• Maintain accurate patient records and ensure compliance with HIPAA regulations

Required Qualifications

• High school diploma or equivalent
• Prior experience as a customer service specialist, preferably in a medical setting
• Knowledge of medical benefits, revenue collection, and patient records
• Familiarity with insurance company payment processes and billing requirements
• Experience with financial assistance applications and handling patient complaints