Medical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 (Medical Self Pay).

Key Responsibilities

• Negotiate payment plans with patients through inbound and outbound calls, reviewing account histories
• Maintain a 96% quality score by providing superior customer service and accurate documentation
• Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required Qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a healthcare certification/degree
• At least six months of experience in a high-volume call role or completion of a relevant training course
• Experience managing multiple databases or screens to gather information for customer discussions
• Ability to meet performance objectives and navigate Internet Explorer and Microsoft Office