Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Representative (Remote).

Key Responsibilities

• Assist patients in understanding their financial responsibilities and payment options
• Handle inbound and outbound calls regarding outstanding balances and document conversations
• Ensure compliance with federal and state regulations while meeting established metric goals

Required Qualifications

• 1 year of previous call center experience (in-office or remote)
• High School Diploma or GED
• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and insurance
• Experience with medical billing or claims processing