Medical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 (Medical Self Pay).

Key Responsibilities

• Negotiate payment plans with customers through inbound and outbound calls while reviewing account history
• Maintain a 96% quality score through superior customer service and accurate documentation of encounters
• Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required Qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a healthcare certification or degree
• At least six months of experience in a high-volume call role or successful completion of relevant training
• Experience accessing multiple databases simultaneously or managing multiple open screens
• Must be available for an 8-hour work shift between 8:30 AM ET and 7 PM ET