Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Representative.

Key Responsibilities

• Answer incoming calls and emails from patients regarding billing inquiries and resolve complaints
• Process patient billing inquiries and explain charges, insurance coverage, and payment options
• Update and maintain accurate patient records while ensuring confidentiality and compliance with HIPAA regulations

Required Qualifications

• High school diploma or equivalent
• Prior experience as a customer service representative, preferably in the healthcare industry
• Knowledge of explanation of benefits (EOB), revenue collection, and patient medical records
• Familiarity with insurance reimbursement policies and third-party operating procedures
• Proficiency in computer applications such as Microsoft Office, Teams, and Zoom/Webex