Medical Customer Service Representative

Job Summary

A company is looking for a Medical Customer Service Representative.

Key Responsibilities

• Provide phone customer service to members regarding claims and benefits, answering over 50 calls daily
• Analyze situations and communicate effectively, including handling frustrated or angry callers
• Document all call aspects clearly and concisely while maintaining confidentiality

Required Qualifications

• High school diploma or equivalent
• Practical knowledge of medical terminology and diagnosis/procedure coding desired
• Experience in claim processing or customer service, preferably in a medical/dental office
• Proficiency in Microsoft Office applications and ability to navigate multiple windows
• 10-key proficiency of 105 spm net and typing speed of 25 wpm net