Medical Customer Service Representative

Job Summary

Resolving patient healthcare accounts, the full-time Medical Customer Service Representative will negotiate payment plans with patients and guarantors while maintaining a 96% quality score, all in a remote work environment.

Key responsibilities

• Negotiate payment plans with customers through inbound and outbound calls using an auto-dialer
• Maintain accurate documentation of customer encounters to ensure superior customer service
• Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts

Required qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a healthcare certification/degree
• Experience handling a high volume of inbound or outbound calls
• Ability to access multiple databases simultaneously for customer information
• Demonstrated experience in live documentation of customer interactions